Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with VoxyAI. If for any reason you are not happy with your purchase, you may request a full refund within 30 days of your purchase date, no questions asked.

How to Request a Refund

VoxyAI purchases are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. To request a refund:

1. Locate your purchase receipt email from Paddle
2. Click the "Request Refund" or "Get Help" link in the receipt, or
3. Contact Paddle support directly at paddle.com/help/contact
4. Alternatively, email us and we will help facilitate your refund request

Refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

Refund Eligibility

All purchases are eligible for a full refund within 30 days of the original purchase date. No questions asked.

After a Refund

Once a refund is approved and processed by Paddle:

• Your license key will be deactivated via Keygen.sh
• You must uninstall VoxyAI from all your devices
• Refunds are returned to your original payment method by Paddle
• Processing time depends on your bank or payment provider

Technical Issues

Before requesting a refund, please consider reaching out for technical support. Many issues can be resolved quickly:

• Ensure your Mac meets the system requirements (macOS 26 or later)
• Verify that microphone and accessibility permissions are granted
• Check that your AI provider API keys are correctly configured

We are happy to help troubleshoot any issues you encounter.

Third-Party Costs

Please note that any costs incurred from third-party AI providers (OpenAI, Anthropic, Google, Groq, Mistral, Perplexity, etc.) are not covered by this refund policy. Those charges are between you and the respective AI provider.

Paddle Merchant of Record

Paddle.com Market Limited is the Merchant of Record for all VoxyAI purchases. This means Paddle is responsible for processing payments, handling taxes, and issuing refunds. For billing inquiries or payment issues, you may contact Paddle directly or reach out to us for assistance.

Contact Us

If you have questions about our refund policy or need assistance, please contact us at the email address listed on our website.